The internet is a very impersonal medium for doing business and we prefer to interact personally our clients..S4Silk does not provide for on line purchases. We provide an online ordering service. As handmade silk is not available in mass quantities we require you to place an order via our website. We respond within 48 hours of availability of the silk you have requested. Generally we will have the silk in stock, however to alleviate any problems with fulfilling orders (and our reputation) we prefer to speak directly with our clients. When we receive an order, we do a number of things right away. First, we acknowledge it. So, if you haven't heard from us, it means that we haven't heard from you.
We follow that with a ‘pro-forma invoice’ advising you of the order we have received, confirming the colours, product codes, quantities, unit price total cost and the availability of the stock.
We ask you to confirm that we have the details of your order right.
Orders over USD1500 will require a 30% deposit.

Shipments can either be airfreight or sea freight. Small orders generally being light are easily sent via airfreight. We will, before packing is finalised give you and approximate size and weight estimates of the order. All of our prices are FOB Phnom Penh, Cambodia. If required we can recommend reliable shipping agents available in Cambodia. We will also ask at this time your preferred method of transportation and to nominate the international port of your choosing.

With each order, we provide an itemized invoice, statement of materials and origin, and a packing list for each carton in the shipment. Beyond that, national requirements differ, and some countries have specific forms which you will need to fax or email to us..You will need to enquire about import restrictions (if any), labeling requirements (if any) documentation and applicable import duties.
Handmade craft goods from Cambodia - basic material, hand-woven Cambodian silk.
"Handmade craft goods from Cambodia" distinguishes our products from clothing (which often carries additional duty, quotas and labeling requirements), and establishes that these products are made by hand - our production methods fulfill all legal requirements for 'handmade' goods. We use no electric machines, and each product is made by an individual producer; not on an assembly line. "Hand-woven Cambodian silk" will often carry a lower duty than, for example, Thai silk which is made by machines. "Cambodia" is important, because the country appears on most tariff lists of the world's most-disadvantaged countries - entitling Cambodian products to a lower duty assessment in many markets.
Our silk patterns are woven entirely by hand. They are unique. - The silk is ikat-dyed, with the pattern being dyed into each thread before the silk is woven. The looms made for the weavers have a maximum width of 82cm. We can, on request, produce longer lengths of silk. Cambodian looms, though, don't allow for a wider fabric. (at present, however we are looking to expand the looms)